WayMate Privacy Policy
Last updated: July 28, 2025
Important: This Privacy Policy describes how WayMate ("we," "our," or "us") collects, uses, and shares your information when you use our ride-sharing mobile application and services.
1. Information We Collect
1.1 Personal Information
- Account Information: Name, email address, phone number, profile picture
- Payment Information: Payment method details, billing address
- Driver Information: Vehicle details, driver's license information, insurance information
- User Preferences: Trip preferences, saved locations, language settings
1.2 Location Information
- Real-time Location: Your current location when using the app for ride matching and tracking
- Trip Data: Pickup and drop-off locations, route information
- Location History: Previous trip locations for service improvement
1.3 Usage Information
- App Usage: Features used, pages visited, time spent in app
- Device Information: Device type, operating system, app version
- Communication Data: Messages between drivers and passengers
2. How We Use Your Information
2.1 Service Provision
- Connect drivers and passengers for ride-sharing services
- Process payments and manage billing
- Provide real-time location tracking and navigation
- Send notifications about trips and bookings
2.2 Safety and Security
- Verify user identities and driver qualifications
- Monitor trips for safety and quality assurance
- Investigate and resolve safety incidents
- Prevent fraud and abuse of our services
2.3 Service Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Optimize route planning and pricing
- Provide customer support and resolve issues
3. Information Sharing
3.1 With Other Users
- Drivers: Share passenger location and trip details with matched drivers
- Passengers: Share driver location and vehicle information with passengers
- Communication: Enable messaging between drivers and passengers
3.2 With Service Providers
- Payment Processors: Share payment information for transaction processing
- Map Services: Share location data with mapping services for navigation
- Cloud Services: Store data securely with cloud service providers
3.3 Legal Requirements
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and property
- Prevent harm to users or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage and backup procedures
5. Data Retention
- Account Information: Retained while your account is active
- Trip Data: Retained for 7 years for legal and safety purposes
- Location History: Retained for 2 years for service improvement
- Payment Information: Retained as required by financial regulations
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.
10. Contact Us
This Privacy Policy is effective as of July 28, 2025.