WayMate Support
Last updated: July 28, 2025
Need Help? We're here to help you with any questions or issues you may have with the WayMate ride-sharing app.
🚨 Emergency: If you're in an emergency situation during a ride, please contact emergency services (911) immediately. Your safety is our top priority.
Contact Information
Frequently Asked Questions
How do I book a ride?
Open the WayMate app, enter your destination, select your pickup location, and tap "Book Seat" to confirm your ride.
How do I cancel a booking?
Go to "My Bookings" in the app, find your active booking, and tap "Cancel Booking". Cancellations within 5 minutes of pickup are free.
How do I pay for my ride?
Payment is processed automatically through the app using your saved payment method. You'll receive a receipt via email after your trip.
What if my driver doesn't show up?
Contact support immediately. We'll help you find an alternative ride and may provide a refund or credit for the inconvenience.
How do I report a safety concern?
Use the "Report Issue" feature in the app or contact safety@waymate.app immediately. For emergencies, call 911 first.
How do I become a driver?
Download the WayMate Driver app and follow the registration process. You'll need a valid driver's license, vehicle registration, and insurance.
What if I left something in the vehicle?
Contact support immediately with your trip details. We'll help you connect with the driver to arrange item retrieval.
How do I update my payment method?
Go to "More" → "Payment Methods" in the app to add, edit, or remove payment methods.
Common Issues & Solutions
App Not Working
- Check your internet connection
- Update to the latest version of the app
- Restart the app and your device
- Clear app cache and data
Location Services
- Enable location services in your device settings
- Allow location access when prompted
- Check that GPS is enabled
- Try refreshing the app
Payment Issues
- Verify your payment method is valid
- Check that your card has sufficient funds
- Try adding a different payment method
- Contact our payment support team
Booking Problems
- Check that you're in a service area
- Try adjusting your pickup location
- Check for any service disruptions
- Contact support for assistance
Safety & Emergency
🚨 Emergency Contacts
- Emergency Services: 911
- WayMate Safety: safety@waymate.app
- 24/7 Support: +1 (555) 123-4567
Safety Features
- Real-time location sharing with trusted contacts
- Emergency button for immediate assistance
- Driver and passenger verification
- 24/7 safety monitoring
Feedback & Suggestions
We value your feedback! Help us improve WayMate by sharing your thoughts:
- App Store Review: Rate us on the App Store
- Feature Requests: Email suggestions to feedback@waymate.app
- Bug Reports: Use the "Report Issue" feature in the app
- General Feedback: Email support@waymate.app
Business Hours
- Customer Support: 24/7
- Technical Support: 24/7
- Safety Team: 24/7
- Legal Team: Monday-Friday, 9 AM-6 PM EST
Additional Resources
This support page is updated regularly. Last updated: July 28, 2025.